Refund policy
Welcome to Kristy Gooding Art! I appreciate your interest in my artwork. Please review myy refund policy carefully before making a purchase.
1. No Refunds
All sales are final, and I do not offer refunds under any circumstances. This policy ensures that I can continue to offer unique and high-quality artwork while maintaining my commitment to fairness and integrity.
2. Exceptions
While my general policy is no refunds, I do make exceptions in specific situations:
- Damaged or Defective Items: If your artwork arrives damaged or defective, please contact me immediately at kristygoodingart@gmail.com with your order number, a description of the issue, and photos of the damage or defect. I will work with you to resolve the issue, which may include a replacement or repair at no additional cost.
- Incorrect Items: If you receive an item that is different from what you ordered, please contact me within 3 days of receiving your order. I will arrange for a replacement or correction.
3. Returns
Due to my no refund policy, I do not accept returns for any reason other than the exceptions listed above. Please ensure that you review all product details and descriptions before making a purchase.
4. Custom or Personalized Orders
Custom or personalized artwork is not eligible for return, exchange, or refund. I encourage you to carefully review all details and specifications for custom orders before placing them.
5. Shipping Issues
I am not responsible for delays or issues caused by shipping carriers, including but not limited to lost or delayed packages. Please contact the shipping carrier directly for assistance with these matters.
6. Contact Me
If you have any questions about our policy or need assistance with a potential issue, please reach out to me at:
- Email: kristy@kristygoodingart.com
- Customer Service Hours: Monday - Friday 9am-4pm CST
Thank you for shopping with Kristy Gooding Art. I value your business and am committed to providing you with exceptional artwork and service.