Shipping policy

Welcome to Kristy Gooding Art! I am thrilled to help you find the perfect painting for your space. To ensure a smooth and enjoyable shopping experience, please review my shipping policy below.

1. Shipping Locations

I currently offer shipping to the following locations:

  • Domestic: FREE SHIPPING to all states within the continental U.S. Please email me at kristy@kristygoodingart.com if shipping to Hawaii.
  • International: Select countries. Please check our checkout page for available destinations.

2. Shipping Rates

Shipping rates are calculated based on the size, weight, and destination of your order. The shipping cost will be displayed at checkout before you finalize your purchase. I offer several shipping options, including standard and expedited services.

3. Processing Time

Orders are typically processed within 10-14 days from the date of purchase. Processing time may vary during peak seasons or promotional periods. You will receive an email notification with tracking information once your order has been shipped.

4. Delivery Time

Delivery times depend on your chosen shipping method and destination. Estimated delivery times are as follows:

  • Standard Shipping: 10-14 business days
  • International Shipping: (varies by country)

Please note that delivery times are estimates and may be affected by factors beyond our control, such as customs delays or weather conditions.

5. Order Tracking

Once your order has shipped, you will receive a tracking number via email. You can use this tracking number to monitor your package's journey through our shipping partner's website.

6. Shipping Issues

If you experience any issues with your shipment, such as delays or damaged items, please contact me at kristygoodingart@gmail.com as soon as possible. I will do my best to resolve the issue promptly.

7. Delivery Address

Please ensure that your shipping address is accurate and complete before placing your order. I am not responsible for delays or issues caused by incorrect or incomplete addresses. If you need to make changes to your address after placing an order, please contact me immediately.

8. Lost or Stolen Packages

In the rare event that your package is lost or stolen, please contact me at kristy@kristygoodingart.com for assistance. I will work with you and our shipping partners to investigate and resolve the issue.

9. Return Shipping

If you need to return an item, please refer to my Return Policy for instructions on how to proceed. Return shipping costs are the responsibility of the customer unless the return is due to an error on our part.

10. Customs and Duties

For international orders, you may be responsible for customs duties, taxes, and other fees imposed by your country. These charges are not included in your order total and are the responsibility of the recipient.

11. Contact Me

If you have any questions or need further assistance with your order, please contact me at:

  • Email: kristy@kristygoodingart.com
  • Customer Service Hours: Monday - Friday 9am-4pm CST

Thank you for choosing Kristy Gooding Art. I appreciate your business and look forward to delivering beautiful art to your doorstep!